Insights are pieces of feedback or information we collect from employees that help us understand what is working well and what needs improvement. They come from real experiences and opinions shared during:

• Exit interviews;
• 1- and 3-month follow-ups;
• eNPS surveys;
• Safety surveys;
• Conversations with Team Leaders;
• Other feedback conversations;

For us, an insight is not just a single comment — it is a meaningful observation that shows a repeated need, challenge, or positive pattern in the organization. It tells us what Appuniters are experiencing and what we should pay attention to.

Once we gather these insights, we share them internally, discuss specific cases, and start working on solutions or improvements.

In short, an insight is valuable information from employees that guides our actions and helps us make better decisions.